i am still smiling at the embarrassed and over-enthusiastic bark of a certain Lloyds Bank customer service manager. Chris was his name.
However, i have to say i was not otherwise impressed by THEIR take on names.
No change allowed until i have “official documentation” – which could take years. (or involve me spending money on a deed poll change of name).
So i complained…and this wonderfully well-meaning young man came on the phone, checked how i would like to be addressed, and then dropped “jane” into the conversation in almost every other sentence.
As, hitherto, the only question for me has been when and how to require nearest andd earest to use my new name, this felt…incongruous. Not good. Not bad. Just ever so slightly weird.
i have no complaint. its not every day a call centre operator ends up on the receiving end of a cross trans – and he handled me beautifully.
More than made up for the first tele-dolly who, when asked if she knew what gender re-assignment meant, confessed to not doing so…and wondered aloud if i was looking for an information pack on the subject.