June 12, 2012 · Filed under Uncategorized · Tagged banking, call centre, challenge, misgendering, nat west, phone, survey, upset, voice
There is, i realise, something of a rhythm to misgendering. And its mostly nowadays on the phone.
Still, unexpectedly, it has the power to upset, to disturb and in this instance, to reduce me to tears. Why? Read the rest of this entry »
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